Customer Service

Returns

Unused products may be returned for full credit (less shipping) or exchanged within 30 days. by sending the item(s) to us PREPAID, as originally purchased- all packaging included and unopened. Please include a copy of the invoice or order confirmation, along with a note stating the item(s) you wish in exchange.

If there are any questions, please contact our customer service department at +44 (0) 2081237718.


Shipping

All of our products ship priority mail through the Royal Mail Postal Service and we also offer Next Day and First Class options as well. If there are any questions, please contact our customer service department at +44 (0) 2081237718


Limited Lifetime warranty

All our products are backed by a no hassle, limited lifetime warranty which means you can count on our products to perform when you need them.

What does this mean for you? It´s simple; Our limited lifetime warranty means that if any of our products ever fail due to defects in workmanship or materials*, we will repair or replace (at our discretion) the item free of charge (just pay shipping and handling).

How to submit something for warranty replacement:

  1. Send the item pre-paid to: Panther Vision Unit 13 Avro Business Park, Mosquito Way, Christchurch, BH234FN
  2. Include a note explaining the defect.
  3. Include your return shipping address and phone number (in case we need to contact you to discuss the issue)
  4. Enclose a Check for 4.98 to cover shipping and handling.
  5. We will repair the item or send you a replacement (in the event that we no longer have that model or color, we will send you a comparable model or color)

 

* Please note:

  • Normal wear and tear (i.e., tears or wear marks on the fabric of hats, scratches in the plastic of safety glasses, etc.) are not covered under this warranty.
  • Batteries are not covered under this warranty
  • Intentional abuse or damage to the product is also not covered under this warranty.

 

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Contact Details

Tel:
+44 (0) 2081237718

Mobile:
+44 (0) 7880755599

Email:
info@minxmarketing.co.uk

Fax:
+44 (0) 8721131383

Address:
Panther Vision Europe
Unit 13 Avro Business Park
Mosquito Way
Christchurch
Dorset
BH234FN
United Kingdom

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